Managers and Executives Disagree on AI—and It’s Costing Companies
A gap between executives' and managers' views of AI is limiting results, and closing it requires concrete actions to align them.
Summary
Korst, Puntoni and Tambe draw on three years of an enterprise AI adoption study of U.S. firms with revenues above $50 million. Most leaders report weekly use, plan to expand investment and perceive positive returns, yet results have not matched investment at scale. They find that managers and executives disagree about AI in ways that cost companies, and they recommend five concrete actions to bridge the divide.
Editor's opinion
Real longitudinal proprietary study, but 'managers and executives see AI differently' is a familiar organizational theme.
Key concepts
Manager-executive AI divide · Adoption versus results gap · Enterprise AI study