The Value of Digital Transformation
Digital and AI transformations can create lasting advantage, but only firms that commit fully capture the expected value.
Summary
Lamarre, Chheda, Riba, Genest and Nizam note that 89% of large companies have digital and AI transformations under way yet have captured only 31% of the expected revenue lift and 25% of expected cost savings. They tracked the performance of 80 banks over four years to identify how transformation efforts pay off. Their analysis addresses whether leading or fast-following is wiser and whether digital capabilities provide durable advantage, and it
Editor's opinion
Tracks 80 banks over four years and quantifies a real ambition-vs-captured-value gap in digital/AI transformation -- directly useful and well-evidenced.
Key concepts
Digital transformation value · Banking performance · Capability-based advantage